Centien LTD Privacy Policy

Last Updated: 04/01/2021

 

Our contact details

Name: Centien Ltd

Company Number: 13008293

Address: 86-90, Paul Street, London, EC2A 4NE

E-mail: info@centien.co.uk

Web address: www.centien.co.uk

 

Introduction & Definitions

Welcome to the Privacy Policy (the “Privacy Policy”) of Centien Ltd. This Privacy Policy is issued on behalf of Centien Ltd so when We refer to “We”, “Us” or “Our” in this Privacy Policy, We are referring to Centien Ltd.

 

Other Key definitions:

“Controller” – Centien Ltd.

“Processor” – Wix and any other service provider and/or application and/or software used to deliver the Service.

“Users” and/or “Visitors”– users and visitors to the Site.

“Site” – www.centien.co.uk

“Data” or “Information” – personal and non-personal information collected by Us either by you giving it to Us directly or by you using or visiting the Site.

“the Service” ­– providing Users with a fully functioning Site with stated features and any other additional service opted in to through the use of the Site.

 

We respect your privacy and are committed to protecting your personal Data. This Privacy Policy will inform you to:

  1. The type of Information We collect.

  2. How We collect personal Data and why We have it.

  3. Our lawful basis for processing your Data.

  4. How We use and store your personal Data.

  5. How We may communicate with you using this Data.

  6. How We use cookies and other tracking tools.

  7. Your Data protection rights.

  8. How to make a complaint or request.

Important information

  • This Privacy Policy aims to give you information on how We collect and process your personal Data.

  • This Site is not intended for children and We do not knowingly collect Data relating to children via the Site.

  • It is important that you read this Privacy Policy together with any other Privacy Notice or fair processing notice We may provide on specific occasions when We are collecting or processing personal Data about you so that you are fully aware of how and why We are using your Data. This Privacy Policy supplements the other notices and is not intended to override them.

 

Centien Ltd is the Controller and is responsible for the Site. The Site operates through the Wix platform which is the Processor. For Wix privacy policy click here and for Wix terms of use click here. We ask that you bring your attention to the mention of “Users of Users” which would refer to you (the User or Visitor of Our Site).  


It is important that the personal Data We hold about you is accurate and current. Please keep Us informed if your personal Data changes during your relationship with Us.

 

Security

  1. Data security is of great importance to Us and to protect your Data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Site.

  2. If password access is required for certain parts of the Site, you are responsible for keeping this password confidential.

  3. We endeavour to do Our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Site.

 

Third party websites and services

  1. We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Site. The providers of such services have access to certain personal Data provided by Users of this Site.

  2. Any Data used by such parties is used only to the extent required by them to perform the services that We request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this Privacy Policy and in accordance with the Data Protection Act 1998.

 

Links to other websites

This Site may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

1. The type of personal Information We collect

We receive, collect and store any Information you enter on Our Site or provide us in any other way. In addition, We collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection Information and purchase history. We may use software tools to measure and collect session Information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable Information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

2. How We collect personal Information and why We have it

Most of the personal Information We process is provided to Us directly by you for one of the following reasons:

When you conduct a transaction on Our Site, or subscribe to Our newsletter, or fill out a contact form, or enquire through Our Sites live chat, as part of the process, We collect personal Information you give Us such as your name, address and email address, and any additional information you include in your message. Your personal Information will be used for the specific reasons stated below only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which We or Our business partners may use to provide and improve Our respective Services; 

  5. To comply with any applicable laws and regulations.

  6. To attempt to fulfil any enquiry or request made by a User or Visitor on the Site.

  7. To process the information needed to create a contract for products or services requested by a User and/or Visitor and/or prospective client.

3. Lawful basis for processing your Data

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

 

Legitimate interest – When you send an enquiry or request, it is necessary and expected that We will use this Information to reply and/or fulfil your request.

 

Contractual – If you request a Service or product, then it may be necessary to process your Information to form and/or fulfil a contract.

*For a coaching session or coaching package, you will be provided with a further Privacy Notice about how We process your Data to fulfil on this specific Service.

Consent – For Newsletters and direct marketing, you are able to remove your consent at any time. You can do this by contacting info@centien.co.uk or unsubscribing in the email.

4. How We use and store your personal Information

Our Site is hosted on the Wix.com platform. Wix.com provides Us with the online platform that allows Us to sell Our products and Services to you. Your Data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your Data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by Our Site adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Our store and its Service providers.

 

We keep personal information gathered either by you entering the Data into Our Site directly or by the process of you visiting Our Site; through the Wix.com data storage, database and the general wix.com applications for as long as the Centien Ltd is active on the Wix platform, unless Wix needs to comply with legal obligations or to resolve disputes regarding Wix Users (Ceniten Ltd) or their Users-of-Users (Our Sites Users or Visitors), prevent fraud and abuse, enforce Wix agreements and/or protect Wix legitimate interests. Or for as long as Centien Ltd needs the Data to deliver the Service, comply with legal obligations or to resolve disputes regarding, preventing fraud and abuse, enforce Centien Ltd agreements and/or protect Centien Ltd legitimate interests.

We will then dispose of your Information by safely deleting it off our own system and requesting a permanent deletion off the processor (Wix) system and any other third-party apps or applications used in delivering the Service.

 

5. How We may communicate with you using this Data.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Our company, or as otherwise necessary to contact you to enforce our User Agreement, Terms of Use, Acceptance of Use, applicable national laws, and any agreement or contract we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

6. How We use cookies and other tracking tools 

 
 
 
 
 
 
Screenshot 2021-01-04 at 19.42.39.png

The Following link explains how to access cookie settings in various browsers:

To learn and understand more about cookies click here:

https://www.allaboutcookies.org/

Like many other websites, Our Site uses Google Analytics to collect information about how Our Site is used. All information collected through Google Analytics on Our Site is completely anonymous and is used to improve the Site, it’s performance, and to ensure everything runs smoothly. We do not collect any personal Data through Our use of Google Analytics.

Although We do not collect personal Data through Google Analytics, we may collect anonymous analytics information about the type of web-browser used, the time a page was accessed, referring web pages, the operating system type used, the country a page was accessed from, and if a visitor returned to our website.

To opt out of being tracked by Google Analytics across all websites, visit this link: https://tools.google.com/dlpage/gaoptout

 

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information We collect, how We use it, and under what circumstances, if any, We use and/or disclose it. 

 

7. Your Data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal Information.

Your right to rectification - You have the right to ask us to rectify personal Information you think is inaccurate. You also have the right to ask us to complete Information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal Information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal Information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal Information in certain circumstances.

Your right to Data portability - You have the right to ask that We transfer the personal Information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, We have one month to respond to you.

Before fulfilling your request, We may ask you for additional information in order to confirm your identity for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive). 

 

Below is a table of varying rights that apply depending on the lawful basis used for processing your personal Data.

 
lawful-basis-table.png
 

8. How to complain or make a request.

Please contact Us at info@centien.co.uk if you wish to make a request.

If you have any concerns about Our use of your personal Information, you can make a complaint to Us at info@centien.co.uk

You can also complain to the ICO if you are unhappy with how We have used your Data but We would love the chance to resolve the issue with you first.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk