Last Updated: 04/01/2021
Our contact details
Name: Centien Ltd
Company Number: 13008293
Address: 86-90, Paul Street, London, EC2A 4NE
Web address: www.centien.co.uk
Introduction & Definitions
Other Key definitions:
“Controller” – Centien Ltd.
“Processor” – Wix and any other service provider and/or application and/or software used to deliver the Service.
“Users” and/or “Visitors”– users and visitors to the Site.
“Site” – www.centien.co.uk
“Data” or “Information” – personal and non-personal information collected by Us either by you giving it to Us directly or by you using or visiting the Site.
“the Service” – providing Users with a fully functioning Site with stated features and any other additional service opted in to through the use of the Site.
This Site is not intended for children and We do not knowingly collect Data relating to children via the Site.
It is important that the personal Data We hold about you is accurate and current. Please keep Us informed if your personal Data changes during your relationship with Us.
Data security is of great importance to Us and to protect your Data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Site.
If password access is required for certain parts of the Site, you are responsible for keeping this password confidential.
We endeavour to do Our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Site.
Third party websites and services
We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Site. The providers of such services have access to certain personal Data provided by Users of this Site.
Links to other websites
1. The type of personal Information We collect
We receive, collect and store any Information you enter on Our Site or provide us in any other way. In addition, We collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection Information and purchase history. We may use software tools to measure and collect session Information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable Information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
2. How We collect personal Information and why We have it
Most of the personal Information We process is provided to Us directly by you for one of the following reasons:
When you conduct a transaction on Our Site, or subscribe to Our newsletter, or fill out a contact form, or enquire through Our Sites live chat, as part of the process, We collect personal Information you give Us such as your name, address and email address, and any additional information you include in your message. Your personal Information will be used for the specific reasons stated below only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which We or Our business partners may use to provide and improve Our respective Services;
To comply with any applicable laws and regulations.
To attempt to fulfil any enquiry or request made by a User or Visitor on the Site.
To process the information needed to create a contract for products or services requested by a User and/or Visitor and/or prospective client.
3. Lawful basis for processing your Data
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
Legitimate interest – When you send an enquiry or request, it is necessary and expected that We will use this Information to reply and/or fulfil your request.
Contractual – If you request a Service or product, then it may be necessary to process your Information to form and/or fulfil a contract.
*For a coaching session or coaching package, you will be provided with a further Privacy Notice about how We process your Data to fulfil on this specific Service.
Consent – For Newsletters and direct marketing, you are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org or unsubscribing in the email.
4. How We use and store your personal Information
Our Site is hosted on the Wix.com platform. Wix.com provides Us with the online platform that allows Us to sell Our products and Services to you. Your Data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your Data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by Our Site adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Our store and its Service providers.
We keep personal information gathered either by you entering the Data into Our Site directly or by the process of you visiting Our Site; through the Wix.com data storage, database and the general wix.com applications for as long as the Centien Ltd is active on the Wix platform, unless Wix needs to comply with legal obligations or to resolve disputes regarding Wix Users (Ceniten Ltd) or their Users-of-Users (Our Sites Users or Visitors), prevent fraud and abuse, enforce Wix agreements and/or protect Wix legitimate interests. Or for as long as Centien Ltd needs the Data to deliver the Service, comply with legal obligations or to resolve disputes regarding, preventing fraud and abuse, enforce Centien Ltd agreements and/or protect Centien Ltd legitimate interests.
We will then dispose of your Information by safely deleting it off our own system and requesting a permanent deletion off the processor (Wix) system and any other third-party apps or applications used in delivering the Service.
5. How We may communicate with you using this Data.
The Following link explains how to access cookie settings in various browsers:
To learn and understand more about cookies click here:
Like many other websites, Our Site uses Google Analytics to collect information about how Our Site is used. All information collected through Google Analytics on Our Site is completely anonymous and is used to improve the Site, it’s performance, and to ensure everything runs smoothly. We do not collect any personal Data through Our use of Google Analytics.
Although We do not collect personal Data through Google Analytics, we may collect anonymous analytics information about the type of web-browser used, the time a page was accessed, referring web pages, the operating system type used, the country a page was accessed from, and if a visitor returned to our website.
To opt out of being tracked by Google Analytics across all websites, visit this link: https://tools.google.com/dlpage/gaoptout
7. Your Data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal Information.
Your right to rectification - You have the right to ask us to rectify personal Information you think is inaccurate. You also have the right to ask us to complete Information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal Information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal Information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal Information in certain circumstances.
Your right to Data portability - You have the right to ask that We transfer the personal Information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, We have one month to respond to you.
Before fulfilling your request, We may ask you for additional information in order to confirm your identity for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).
Below is a table of varying rights that apply depending on the lawful basis used for processing your personal Data.
8. How to complain or make a request.
Please contact Us at email@example.com if you wish to make a request.
If you have any concerns about Our use of your personal Information, you can make a complaint to Us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how We have used your Data but We would love the chance to resolve the issue with you first.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk